Ticketing Terms and Conditions

TICKET TERMS & CONDITIONS

Tickets are sold on behalf of the organisation responsible for performances and events within the Pilbeam Theatre. This Box Office and the website www.seeitlive.com.au are the only official sellers for tickets to all events at the Pilbeam Theatre, Rockhampton & associated venues.

TICKETS ARE SOLD SUBJECT TO THE FOLLOWING CONDITIONS:

1. No refunds or exchanges except in accordance with the LPA Ticketing Code of Practice (fees will apply if refund/exchange is granted).

2. The right is reserved to add, withdraw or substitute artists and to vary advertised programs as necessary.

3. Tickets sold by the venue as the authorised seller are intended for the use by the purchaser and not to be resold through ticket resell websites such as Viagogo, Ebay, Gumtree etc. Tickets purchased from these websites may be invalid and entry to the event may be refused.

4. Every patron must have a valid ticket. The right of admission is reserved.

5. Latecomers will not be given access to the auditorium until there is a suitable break in the performance in accordance with our Latecomers Policy & Procedure.

6. Cameras and video recording equipment cannot be brought into the auditorium unless prior permission has been given in writing by the venue or production. 

7. All mobile phones should be switched off before entering the auditorium. Any persons caught taking unauthorised photos or recordings will be asked to delete footage before returning to the Auditorium.

8. If an outdoor performance is cancelled due to adverse weather or for any other cause reasonably beyond the seller's control, there is no right to refund or exchange and no obligation is assumed by the seller for the arranging of a substitute service, event or performance.

9. Patrons purchasing tickets at a discount price online (such as student, pensioner, concession) must carry relevant ID on the night. Failure to produce appropriate ID may result in the patron being charged the full price for the ticket.

10. Rockhampton Regional Council assumes no responsibility for the error, omission, deletion, defect, delay in transmission, or line failure.

See It Live
Rockhampton Regional Council
Pilbeam Theatre, Rockhampton
seeitlive@rrc.qld.gov.au